A Day @ Amazon

Here's a small portion of the type of calls an Amazon representative might get on any given day.

1. Problem with order; item does not work/defective; does not work/defective: When you spend $35 for a cheap ass watch, what do you expect!


2. Actually called this particular customer back (as a courtesy) and she's complaining about not getting her xmas present on time for her 9-year-old. The items, total cost is $600 and of course, that's a lot of money. I'm working on her behalf to contact the seller (Amazon has over 5 million 3rd party sellers; maybe 60-70% of the items sold on Amazon are sold/fulfilled by Amazon but possibly 30-40% of the items are sold and shipped by 3rd party sellers and it shows this on the landing page). So I'm trying to help this lady out and she's blowing smoke up my ass.
   
   Here's the deal, if you want to spend that much money on a special gift for that special person, or persons in your life and you want to make sure it arrives... GO TO THE STORE!
   
   Now, keep in mind, if a 3rd party seller doesn't do what he or she is supposed to do, Amazon will work on your behalf to try to get your refund; they will do an investigation and if necessary, will bite the bullet and refund your money. However, if the seller can convince the Amzn account specialist that he did indeed mail you your item; or refund your item, Amzn is not going to be able to help you. Read the reviews a seller gets; look at the ratings; if it's not 4-5 stars, don't place an order through that particular merchant.


3. Why are New Yorkers so dayuuum RUDE? And that's a rhetorical question because I've actually had people who no longer live in the state of NY try to explain or justify their insolence. There is never a good reason to be nasty and rude to someone who is trying to assist you. And these same nincompoops are probably sitting in church on Sunday, singing and praising, talking about how much they "luv-the-lord"... These people are wolves that wear the clothing of sheep. No more, no less.


4. Amzn customers, keep in mind (especially if you start out yelling and screaming), some reps (some, not all) will tell you anything to get you off the phone; and what they tell you just might not be correct. Keep this adage in mind when you're working with any company that you call as their customer, "you get more bees with honey than with vinegar."


5. If you don't know very much about computers or tablets, and the inner-workings of the Internet, don't order online and don't put your credit or debit card online. If you do, at some point you will be f####d, and it won't be Amazon's fault, it will be your fault because only you should have access to your passwords and CC info. You and ONLY you!


6. "I just called my bank and I have a LOT of charges from Amzn that I don't recognize, I could have made the purchases but I need to know what they are and there are a LOT...." OK, I'll be happy to..... that's odd, the call was disconnected, guess we had a bad connection.